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课程表
照片
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中文姓名 邓肖琳
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英文姓名 Hsiao-Lin Teng
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职  称 助理教授
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学历学位 中华大学科技管理研究所博士
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个人网站

http://

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电子信箱 hteng@chu.edu.tw
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办 公 室

M520

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  专长
 
       
 
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服务品质、顾客满意、 行销管理

 
   
  研究成果
   
 
  期刊部份  
 
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李友铮、 邓肖琳 (2005) , 「大专学生修习电子商务学程行为意向及其影响因素」,中华管理学报,电子商务特刊, 第 35-46 页。

 
 
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Yu-Cheng Lee, Hsiao_Lin Teng (2005), "Studying E-commerce behavior and intention by university students," Chung Wua Journal of Management, Vol. Special Topic: E-Commerce, No. , pp. 35-46. ()(In Chinese)

 
 
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Yu-Cheng Lee, Hsiao_lin Teng (2007), "Pilot studies of Taiean customer satisfaction index model - amusement parks," Chung Wua Journal of Management, Vol. 8, No. 2, pp. 1-22. ()(In Chinese)

 
 
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李友铮, 邓肖琳 (2007), "台湾顾客满意指标(TCSI)之先期研究," 中华管理学报, Vol. 8, No. 2, pp. 1-22. (In Chinese)

 
 
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Li-Hsing Ho, Hsiao_lin Teng et al. (2008), "A study of banking service quality in Taiwan area," International journal of Business and Strategy, Vol. 9, No. 1, pp. 97-117.

 
 
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Yu-Cheng Lee, Hsiao_lin Teng (2009), "Predicting the financial crisis by Mahalanobis-Taguchi System - examples of twiwan's electronic sector," Expert Systems With Applocations, Vol. 36, No. 4, pp. 7469-7478. (SCI)

 
 
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邓肖琳、 张明颖 (2009) , 「服务品质属性, 绩效,重要性与顾客满意度- 以台湾地区银行为例」,中华管理学报,第10卷,第 4 期,第 91-112 页。

 
   
 
  研讨会部份  
 
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邓肖琳、 张尊辅、 邱婉婷 (2004) , 认知脚本理论」, 2004商务决策研讨会,南投,,第 -页。

 
 
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Hsiao_lin Teng, (2004), "Perception theory," 2004 business decision conference, , Thiana, R.O.C., pp. -.(In Chinese)

 
 
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李友铮、 邓肖琳 (2005) , 大专学生修习电子商务学程行为及其影响因素研究」, 2005电子商务学程教学系统建置研讨会,新竹,,第 41-51页。

 
 
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邓肖琳 (2005) , 修正二维品质模式发展服务品质评量机制--以安养照顾机构为例」, 2005工商管理理论与实务研讨会,台南,,第 -页。

 
 
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邓肖琳 (2005) , 大专院校全球化导入程度之相关性探讨」, 2005管理方法与应用新思维国际研讨会,桃园,,第 -页。

 
 
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李友铮、 邓肖琳、 秦瑞宏 (2005) , 以机率模式发展服务品质评量机制--以银行为例」, 2005产业经营管理学术研讨会,新竹,玄奘大学,第 -页。

 
 
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Yu-Chung Lee, Hsiao-Lin Teng, Wei-Jaw Deng (2005), "A complementary methodology to probabilistic approach to measure banking service quality," APIEM2005, , Paranaque, Philippins, pp. -.

 
 
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Yu-Chung Lee, Hsiao-Lin Teng (2005), "Improving safety management performance by conceiving employee's satisfactions input based on two-dimension quality model," The third International conference of crisis management, , Hsin-Chu, ROC, pp. -.(In Chinese)

 
 
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李友铮、 邓肖琳、 黄建亿、 吴文嘉 (2005) , 修正KANO品质二维模式--以游憩主题乐园为例」, 2005工业工程与管理研讨会暨年会,新竹,,第 -页。

 
 
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Yu-Cheng Lee, Hsiao_lin Teng (2005), "A complementary methodology to probabilistic approach to measure hotel service quality," THE 15th ACME International conference on pacific rim management 2005 Annual meeting program, , San Diego, USA, pp. -.

 
 
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Yu-Cheng Lee, Hsiao_Lin Teng (2005), "The influence factor of behavior of E-Commeremce," 2005 E-commerence teaching conference, , Hsin-Chu, R.O.C., pp. 41-51.(In Chinese)

 
 
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Hsiao_Lin Teng, et al. (2005), "Using the Modifying Kano's two-dimension model to measure service quality.," 2005 business management theoretic and practical conference, , , , pp. -.(In Chinese)

 
 
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Hsiao_Lin TENG, et al. (2005), "The study of global involvement by the Taiwan Institute," 2005 the conference of management way and application thinking, , , R.O.C., pp. -.(In Chinese)

 
 
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李友铮、邓肖琳、朱文嘉 (2006) , 服务品质衡量-以便利商店总部为例」, 中山思想与与现代化经营管理两岸研讨会,,,第 100-109页。

 
 
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Hsiao_Lin Teng,Nai-Yuen Kel et al. (2006), "Evaluating Passenger Satisfaction and Their Priority Setting by Appling IPA Plus Fuzzy Mode," APEIM2006, , Bangkok, Thailand, pp. 77-77.

 
 
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Yu-Cheng Lee, Hsiao-Lin Teng (2006), "Evaluating Patient Satisfaction by Integrated Conceptual Methodology developed from Kano Model," The 16th ACME International Conference, , L.A., USA, pp. 308-318.

 
 
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Yu-Cheng Lee, Hsiao_lin Teng et al (2006), "The construction and validation of warning system for investment risks by MTS," The 12th Asia pacific management confernce, , , Thailand, pp. -.

 
 
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Hsiao_Lin Teng, Shang-Hsuan Chung,et al. (2007), "Using Importance-performance Analysis in Evaluating Attribute-level Performance and Overall Customer Satisfaction - A Case of Taiwan Banking Industries," ACME 2007, , Las Vegas, Nevada, U.S.A., pp. 170-177.

 
 
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Hsiao_Lin Teng,Yu-Cheng Lee, Shiao-Chi Chen, (2007), "A Preliminary Research on Evaluating the Customer Satisfaction of Taiwan Tourism Industry by TCSI Model - A Case of Amusement Parks," ACME 2007, , Las Vegas, Nevada, U.S.A., pp. 262-273.

 
 
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李友铮、 邓肖琳 (2007) , 结合国际风险管理标准与FMEA初探我国国防动员机制」, 2007风险与安全管理国际学术研讨会,桃园,,第 -页。

 
 
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Yu-Cheng Lee, Hsiao_lin Teng (2007), "Intergrating internation risk management standard and FMEA to study national defence mobilization," 2007 International conference risk and security management, , Taoyuan, R.O.C., pp. -.(In Chinese)

 
 
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李友铮、 邓肖琳等 (2007) , 结合 SERVPERF与IPA分析服务品质之研究- 以台北县後备指挥部所属各辅导中心为例」, 2007年管理创新与新愿景研讨会,台北,,第 -页。

 
 
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邓肖琳、 林子婷等 (2008) , 整合AHP 与QFD於网路学习服务为例」, 铭传大学2008国际学术研讨会─管理组,台北,,第 1-14页。

 
 
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邓肖琳 (2008) , 运用DEMATEL建立银行服务品质之关联」, 铭传大学2008国际学术研讨会─管理组,台北,,第 9-18页。

 
 
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邓肖琳 (2008) , 以TCSI模式评估金融控股公司之顾客满意度」, 2008第五届跨领域管理学术与实务研讨会,台中,,第 1-12页。

 
 
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Hsiao-LIN TENG、 Chia-chien liu et al. (2008) , Structuring a NRI simplified mode by MTS.」, 2008 IEEE Conference on service operations, logostocs and informatics.(EI),Beijing,,第 -页。

 
 
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Hsiao-lin Teng, Chia-ling Chen et al. (2009), "Exploring the purchasing employee's price satisfactiona about supplier's quotaions.," Business and economics society international conference, , Kona-Hawaii, USA, pp. -.

 
 
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邓肖琳、李孟翰 (2010) , 绿色供应链管理实务分析--以某电子厂商为例」, EBM2010(International conference on engineering and business management),成都,,第 -页。

 
 
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1.邓肖琳(Hsiao_Lin Teng)2.何星莹(Xing-Ying HO)3.(Pei-Rong CHUANG)4.(Ru-Yan LU) (2011) , INTEGRATING FUZZY LINGUISTIC AND OWA IN FACULTY PERFORMANCE EVALUATION」, The Seventh International Conference on Knowledge-Based Economy & Global Management,台南,,第 30-31页。

 
 
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1.邓肖琳(Hsiao_Lin Teng)2.何星莹()3.庄佩蓉()4.吕如雁() (2011) , 应用有序加权平均(OWA)运算子与语意变?建构大专教师绩效评鉴模式-以中华大学为例」, 2011两岸工业工程与管理学术研讨会,新竹,,第 1-8页。

 
 
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1.邓肖琳(Hsiao_Lin Teng)2.陈慧芳() (2012) , 运用QFD与AHP於教学改善-以低年级写字教学为例」, 第19届人因工程学会年会暨学术研讨会,高雄,,第 1-8页。

 
 
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1.邓肖琳(Hsiao_Lin Teng)2.钟瑞翎() (2012) , 国民小学教师情绪劳务、工作倦怠与工作满意度相关之研究」, 第19届人因工程学会年会暨学术研讨会,高雄,,第 1-7页。

 
 
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1.吴慧贞()2.邓肖琳(Hsiao_Lin Teng) (2012) , Integrating Fuzzy Linguistic, Kano model and Decision Making Trial and Evaluation Laboratory to enhance Order?Winner criteria: A case study」, The 3rd Conference on Engineering and Business Management (EBM2012),Shanghai,,第 61-65页。

 
 
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1.蔡睿之()2.邓肖琳(Hsiao_Lin Teng) (2012) , A Study on the Behavior Intention of Green Consumption and Related Factors of the University Students」, The 3rd Conference on Engineering and Business Management (EBM2012),Shanghai,,第 330-333页。

 
   
 
  研究计划部份  
 
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科技产业管理人才应用需求与工管系所管理教育配合程度之实证研究 (CHU-92-M-008 2002-11-01~2003-10-31)

 
 
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医疗服务品质研究--认知脚本观点之应用 (CHU-93-M-027 2004-08-01~2005-07-31)

 
 
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TCSI模式评估台湾观光产业顾客满意度之研究-以观光游乐业为例 (095-B03-001 2006-08-01~2006-12-31)

 
 
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以TCSI模式评估中部科学园区之顾客满意度 (095-B21-002 2007-05-01~2007-08-31)

 
 
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九十六年度消费及企业客户满意度调查 (096-B21-001 2007-08-01~2007-12-31)

 
 
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二维品质模式中品质属性分类方法与贡献度计算的新方法 (CHU-95-M-19 2006-11-01~2007-10-31)

 
 
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创新创意辅导课程计画 (096-B03-001 2008-08-01~2009-01-31)

 
 
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九十七年度消费及企业客户满意度调查 (097-B21-001 2008-08-01~2008-12-31)

 
 
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98年度消费与企业客户满意度调查 (098-B21-001 2009-08-01~2010-07-31)

 
 
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低碳经济研发特色专案计画-绿色消费之教育介入 (NSC 99-2632-H-216-001-MY2-1-6 ~)

 
 
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应用质性研究、有序加权平均(OWA)运算子与语意变数建构大专教师绩效评间模式_以中华大学为例 (NSC 100-2815-C-216-002-E ~)

 
 
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低碳经济研发特色专案计画-绿色消费之教育介入 (NSC 99-2632-H-216-001-MY2-2-6 ~)

 
   
  书籍
 
       
   
  荣誉
   
 
 
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92学年第2学期教学优良教师(中华大学)(2003)

 
 
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93学年第2学期教学优良教师(中华大学)(2003)

 
 
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95学年度第一学期优良导师(中华大学)(2006)

 
 
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95学年度第一学期教学优良教师(中华大学)(2006)

 
 
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95学年第1学期ecampus网路教学佳作(中华大学)(2006)

 
 
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95学年第2学期ecampus网路教学申请获补助(中华大学)(2007)

 
 
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96学年度第一学期教学优良教师(中华大学)(2007)

 
 
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96学年度第二学期优良导师(中华大学)(2008)

 
 
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96学年度第二学期教学优良教师(中华大学)(2008)

 
 
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98学年度第一学期教学优良教师(中华大学)(2010)

 

 

 
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